{"id":836,"date":"2026-10-02T12:09:22","date_gmt":"2026-10-02T12:09:22","guid":{"rendered":"https:\/\/falconstars.co.uk\/?page_id=836"},"modified":"2026-10-03T08:44:11","modified_gmt":"2026-10-03T08:44:11","slug":"politik-for-klager-fra-kunder","status":"publish","type":"page","link":"https:\/\/falconstars.co.uk\/da\/customer-complaints-policy\/","title":{"rendered":"Kundeklagerpolitik"},"content":{"rendered":"
\n

Falcon Stars Group Ltd | FSG-POL-CC | Version 1.0<\/strong>
G\u00e6ldende: 2. oktober 2026 | N\u00e6ste revision: 2. oktober 2027
Politisidens ejer: Direkt\u00f8r<\/p>\n

Se \/ Hent kundeklagerpolitik (PDF)<\/a><\/div>\n

Vores tilgang<\/h2>\n

Falcon Stars Group Ltd modtager gerne feedback og behandler klager retf\u00e6rdigt, hurtigt og respektfuldt. Denne politik omfatter bekymringer vedr\u00f8rende vores produkter, ordrer og tjenester. Den underst\u00f8tter vores kontrollerede procedure PR-007 vedr\u00f8rende ikke-overensstemmende produkter, klager og korrigerende handlinger.<\/p>\n

S\u00e5dan klager man<\/h2>\n

E-mail adnan@falconstars.co.uk med dit navn, dine foretrukne kontaktoplysninger, ordrenummeret eller fakturaenummeret, en beskrivelse af problemet og det resultat, du s\u00f8ger. Hvis det er relevant, skal du inkludere produktets navn og batchnummer, serienummer eller andre sporbarhedsreferencer. Du kan vedl\u00e6gge brugbare fotografier eller dokumenter, men undg\u00e5 at sende un\u00f8dvendig patientrelateret eller f\u00f8lsom personlig information.<\/p>\n

N\u00f8dsituationer relateret til produkter<\/h2>\n

Giv os straks besked, hvis problemet kan vedr\u00f8re personskade, en sikkerhedsfejl, et forfalsket produkt, sterilitet eller en tilbagekaldelse. Afvent ikke den almindelige klageproces, hvis der er risiko for helbredet. F\u00f8lg producentens g\u00e6ldende sikkerhedsinstruktioner og din organisations kliniske procedurer og h\u00e6ndelsesrapportering. Vores klage-e-mail er ikke en akut- eller klinisk r\u00e5dgivningstjeneste.<\/p>\n

Hvad sker der herefter<\/h2>\n

Vi bekr\u00e6fter hurtigt modtagelsen af klagen, registrerer en reference og vurderer alvoren. Vi kan bede om yderligere oplysninger og koordinere med producenten eller den relevante leverand\u00f8r. N\u00e5r det er n\u00f8dvendigt, begr\u00e6nser vi problemet, eksempelvis ved at tilbageholde ber\u00f8rte leverancer, mens sagen unders\u00f8ges. Vi forklarer de n\u00e6ste skridt og en forventet svartid, der passer til sagen, og giver opdateringer, hvis dette \u00e6ndrer sig.<\/p>\n

Beslutning og revision<\/h2>\n

Vi vil informere om resultaterne og de foresl\u00e5ede tiltag. Afh\u00e6ngigt af faktiske forhold, kontrakt og g\u00e6ldende rettigheder kan dette omfatte korrektion, udskiftning, returnering eller andre passende retsmidler. Hvis du fortsat er utilfreds, bedes du besvare med klagereferencen og begrundelsen og anmode om en unders\u00f8gelse fra administrerende direkt\u00f8r; uafh\u00e6ngig input vil om n\u00f8dvendigt s\u00f8ges. Vi vil forklare vores reviderede holdning og eventuelle relevante videre skridt. Intet i denne politik begr\u00e6nser lovbestemte rettigheder eller adgang til en passende ekstern l\u00f8sning.<\/p>\n

L\u00e6ring og registreringer<\/h2>\n

Oplysninger om klager behandles sikkert og deles kun, n\u00e5r det er n\u00f8dvendigt for at unders\u00f8ge, l\u00f8se eller opfylde juridiske forpligtelser. Vi registrerer handlinger, kontrollerer gennemf\u00f8relsen og gennemg\u00e5r tendenser, s\u00e5 gentagne problemer f\u00f8rer til forbedringer.<\/p>\n

Dokumentkontrol<\/h2>\n

Kontrolleret procedure: PR-007 Uoverensstemmende resultater, klager og CAPA. Relateret politik: Produktsikkerhed og tilbagekaldelse.<\/p>\n

Gennemg\u00e5s mindst \u00e9n gang \u00e5rligt og efter v\u00e6sentlige \u00e6ndringer eller relevante h\u00e6ndelser. F\u00f8rste udgave: Version 1.0, den 2. oktober 2026.<\/p>\n

Godkendt p\u00e5 vegne af Falcon Stars Group Ltd<\/strong>
Adnan Aslam, administrerende direkt\u00f8r
2. oktober 2026. Den underskrevne politik er tilg\u00e6ngelig i PDF-filen ovenfor.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Falcon Stars Group Ltd | FSG-POL-CC | Version 1.0Effective: 2 October 2026 | Next review: 2 October 2027Policy owner: Managing Director View \/ Download Customer Complaints Policy (PDF) Our Approach Falcon Stars Group Ltd welcomes feedback and will handle complaints fairly, promptly and respectfully. This policy covers concerns about our products, orders and services. 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