{"id":878,"date":"2026-10-02T20:20:06","date_gmt":"2026-10-02T20:20:06","guid":{"rendered":"https:\/\/falconstars.co.uk\/?page_id=878"},"modified":"2026-10-11T20:07:16","modified_gmt":"2026-10-11T20:07:16","slug":"assurance-de-qualite","status":"publish","type":"page","link":"https:\/\/falconstars.co.uk\/fr\/quality-assurance\/","title":{"rendered":"Qualit\u00e9 et assurance qualit\u00e9"},"content":{"rendered":"
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Falcon Stars Healthcare \u00b7 Qualit\u00e9 et assurance<\/p>\n

Instruments sp\u00e9cialis\u00e9s.
Attention minutieuse aux d\u00e9tails.<\/h2>\n

Une gamme cibl\u00e9e d\u2019instruments chirurgicaux, dentaires et sp\u00e9cialis\u00e9s, accompagn\u00e9e d\u2019informations claires, d\u2019un service responsable et d\u2019un engagement en faveur de l\u2019am\u00e9lioration continue.<\/p>\n<\/section>\n

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Un accent sp\u00e9cialis\u00e9<\/h2>\n

Falcon Stars Healthcare est une entreprise bas\u00e9e au Royaume-Uni qui fournit des services aux organisations du secteur de la sant\u00e9 et aux professionnels du secteur. Notre priorit\u00e9 est les exigences sp\u00e9cifiques en mati\u00e8re d\u2019instruments ainsi que les d\u00e9tails importants lors du choix d\u2019un produit : son aspect, ses dimensions, son utilisation pr\u00e9vue et les informations qui l\u2019accompagnent.<\/p>\n

Nous croyons que la qualit\u00e9 comprend toute l\u2019exp\u00e9rience client : depuis une description claire du produit et une demande de renseignements \u00e9clair\u00e9s jusqu\u2019\u00e0 une gestion minutieuse des commandes et un support apr\u00e8s-vente efficace.<\/p>\n<\/section>\n

Ce qui importe dans notre approche de la qualit\u00e9<\/h2>\n
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Informations claires sur le produit<\/h3>\n

Notre objectif est de faciliter le choix des instruments gr\u00e2ce \u00e0 des sp\u00e9cifications concises et \u00e0 des r\u00e9f\u00e9rences de produits identifiables. Dans les cas o\u00f9 un d\u00e9tail ou une variante n\u00e9cessitent une clarification, nous demandons une confirmation avant de prendre un engagement de fourniture.<\/p>\n<\/section>\n

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\u00c9valuation minutieuse du produit<\/h3>\n

L\u2019identit\u00e9 du produit, les informations compl\u00e9mentaires, l\u2019\u00e9tat et l\u2019emballage sont au c\u0153ur de notre approche. Nous nous effor\u00e7ons de correspondre au besoin d\u00e9crit avec l\u2019instrument propos\u00e9 et de r\u00e9soudre les questions avant sa mise en vente.<\/p>\n<\/section>\n

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Tra\u00e7abilit\u00e9 et documentation<\/h3>\n

Des r\u00e9f\u00e9rences claires du produit ainsi que des informations pertinentes concernant la commande permettent une tra\u00e7abilit\u00e9 et un suivi. Les \u00e9tiquettes, l\u2019emballage et les instructions d\u2019origine du produit restent avec les instruments ; nos bo\u00eetes ext\u00e9rieures \u00e0 marque sont destin\u00e9es \u00e0 assurer la protection lors du transport.<\/p>\n<\/section>\n

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Support client r\u00e9actif<\/h3>\n

Les questions concernant les sp\u00e9cifications, la disponibilit\u00e9 ou une commande m\u00e9ritent une r\u00e9ponse claire. Nous encourageons les clients \u00e0 soulever leurs pr\u00e9occupations rapidement afin qu'elles puissent \u00eatre examin\u00e9es et que les prochaines \u00e9tapes appropri\u00e9es soient convenues.<\/p>\n<\/section>\n<\/div>\n

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Am\u00e9lioration continue<\/h2>\n

Notre engagement en mati\u00e8re de qualit\u00e9 consiste \u00e0 tirer profit des retours d\u2019information, \u00e0 examiner notre fa\u00e7on de travailler et \u00e0 r\u00e9soudre les probl\u00e8mes de mani\u00e8re constructive. Des responsabilit\u00e9s claires, des informations coh\u00e9rentes et une attention particuli\u00e8re aux pr\u00e9occupations r\u00e9currentes nous permettent d\u2019am\u00e9liorer le service que nous fournissons.<\/p>\n

Notre politique de qualit\u00e9 d\u00e9finit les principes sous-jacents \u00e0 cet engagement et constitue une r\u00e9f\u00e9rence pour notre syst\u00e8me de management de la qualit\u00e9 en cours de d\u00e9veloppement.<\/p>\n<\/section>\n

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Falcon Stars \u00b7 ISO 9001:2015 : progr\u00e8s<\/h2>\n

Audit de phase 1 termin\u00e9. Audit de phase 2 en attente.<\/strong><\/p>\n

Falcon Stars Group Ltd poursuit la certification ISO 9001:2015 avec ISOQAR.<\/p>\n

Num\u00e9ro du certificat ISOQAR : 27936<\/strong><\/p>\n

Consulter notre lettre d'intention ISOQAR (PDF)<\/a><\/section>\n

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Marques de produits et confidentialit\u00e9<\/h2>\n

Apprenez ce que signifient les marques CE et UKCA sur les produits, lisez notre engagement en mati\u00e8re de confidentialit\u00e9 et demandez des informations concernant un instrument particulier.<\/p>\n

D\u00e9couvrez les marques de produits et la confidentialit\u00e9<\/a><\/p>\n<\/section>\n

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Des questions concernant la qualit\u00e9 ou un instrument ?<\/h2>\n

D\u00e9couvrez nos engagements de qualit\u00e9 ou parlez avec notre \u00e9quipe pour obtenir des informations sur les sp\u00e9cifications du produit, les supports d'accompagnement et vos besoins.<\/p>\n

Lisez notre politique de qualit\u00e9<\/a>  \u00b7  Contactez l\u2019\u00e9quipe Falcon Stars Healthcare<\/a><\/p>\n

Demandes de produits et de ventes : sales@falconstars.co.uk<\/a><\/p>\n<\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"

Falcon Stars Healthcare \u00b7 Quality & Assurance Specialist Instruments.Careful Attention to Detail. A focused range of surgical, dental and specialist healthcare instruments, supported by clear information, responsible service and a commitment to continuous improvement. A Specialist Focus Falcon Stars Healthcare is a UK-based business serving healthcare organisations and professional buyers. Our focus is on niche… Continue reading Qualit\u00e9 et assurance qualit\u00e9<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":731,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/privacy-page.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-878","page","type-page","status-publish","has-post-thumbnail","hentry","entry"],"yoast_head":"\nQuality & Assurance | Falcon Stars Healthcare<\/title>\n<meta name=\"description\" content=\"Read about Falcon Stars Healthcare\u2019s quality commitments, ISO 9001 certification progress, product markings and privacy information.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/falconstars.co.uk\/fr\/assurance-de-qualite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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